CoverTurn ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Who We Are

We are CoverTurn, a provider of website design, hosting, and AI chatbot services for UK small businesses, based in London. We are the data controller for the personal data we collect through this website. For any privacy-related enquiries, you can contact us at hello@coverturn.com or call 07805 334 873.

2. What Information We Collect

We may collect the following types of personal information:

• Contact forms and chatbot: Your name, email address, phone number, business name, and message content when you get in touch via our contact form or AI chatbot
• Website browsing: Anonymous, aggregated data about page views and device types, collected via Cloudflare Web Analytics (cookie-free)
• Call booking: When you book a call, you are directed to Calendly, a third-party scheduling service with its own privacy policy
• Customer data: Billing information and service delivery details when you subscribe to our services

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Design, build, and manage your website and chatbot
• Send you updates about your subscription and services
• Improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Consent: Where you have given clear consent for us to contact you
• Legitimate interest: To respond to your enquiries and improve our services
• Contract: To fulfil our obligations when you subscribe to our services

5. How We Store and Protect Data

Your data is stored securely using encryption and hosted on Cloudflare infrastructure within the UK/EU. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 24 months. Subscription and billing records may be retained for up to 6 years for legal and accounting purposes.

6. Third-Party Services

We use the following third-party services, each with their own privacy policies:

• Cloudflare: Website hosting and analytics
• Anthropic: AI chatbot processing
• Stripe: Payment processing
• Calendly: Call booking and scheduling

We do not share your personal details with these providers beyond what is necessary for the operation of our services.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@coverturn.com. We will respond within 30 days.

8. Cookies

Our website does not use tracking cookies. Cloudflare Web Analytics is entirely cookie-free. The AI chatbot uses your browser's sessionStorage to maintain conversation context during your visit only; this data is stored locally on your device and is not transmitted to us.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

CoverTurn
London, United Kingdom
Email: hello@coverturn.com
Phone: 07805 334 873

Welcome to the CoverTurn website (coverturn.co.uk). By accessing and using this website, you agree to be bound by these terms. If you do not agree, please do not use the site.

1. About This Website

This website is operated by CoverTurn, based in London, United Kingdom. We provide custom website design, hosting, and AI chatbot services for UK small businesses.

2. Acceptable Use

You may use this website for personal, non-commercial purposes to learn about our services, view our work, and contact us for enquiries. You agree not to:

• Use the website in any way that is unlawful or fraudulent
• Reproduce, duplicate, or copy any content from this website without our written consent
• Attempt to gain unauthorised access to any part of the website or its systems
• Use automated tools to scrape or extract data from the website
• Use the AI chatbot to submit abusive, harmful, or inappropriate content

3. AI Chatbot

Our website features an AI-powered chatbot that provides automated responses to common enquiries. Responses are generated by artificial intelligence and may occasionally contain errors. Chatbot responses should not be considered formal advice or binding commitments. For specific queries about our services, please contact us directly.

4. Our Services and Pricing

All services are provided on a monthly subscription basis as described on our pricing page. Prices are subject to change. Subscriptions require a minimum 3-month commitment, after which you may cancel with 30 days' notice. Full service terms are outlined in our Service Agreement, which is provided at the point of subscription.

5. Intellectual Property

All content on this website, including text, images, logos, design, and code, is the property of CoverTurn or its licensors and is protected by UK copyright law. You may not reproduce any part of this website without our prior written consent.

6. Third-Party Links

This website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

7. Information You Provide

You are responsible for ensuring that any information you provide through this website is accurate and complete. By submitting your details, you consent to being contacted by CoverTurn regarding your enquiry. See our Privacy Policy for full details on how we handle your data.

8. Disclaimers

This website and its content are provided "as is" without warranties of any kind, whether express or implied. While we make every effort to ensure the information on this website is accurate and up to date, we do not guarantee its completeness or accuracy.

9. Limitation of Liability

To the fullest extent permitted by law, CoverTurn shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on its content. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Reviews and Testimonials

Client reviews displayed on this website are genuine reviews sourced from Google. They represent the individual opinions of those clients and are reproduced in good faith.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions about these terms, please contact us:

CoverTurn
London, United Kingdom
Email: hello@coverturn.com
Phone: 07805 334 873